Best Tools Company was established in 2006 in Romania. In recent years, it has surpassed its status as a mere importer and distributor of equipment and machinery. The fact that it encompasses several major manufacturers from around the world, but has its own sales policy, its own initiatives in logistics, and in the service area, means Best Tools is moving towards a business style similar to that of a “trading house.”
Currently, the company’s activities are divided into two divisions: Energy and Environment.
- Energy: generators, energy storage systems, UPS, light towers, data centers, renewable sources.
- Environment: sanitation and multifunctional machines (summer/winter), complete solutions for waste management, industrial cleaning equipment, etc.
National coverage
With offices throughout Romania, Best Tools Company has always been dedicated to providing comprehensive services anywhere in Romania and, in recent years, also in Eastern and Southeastern Europe (Hungary, North Macedonia, Moldova). As a result, over time, work points have been established in all regions of the country.
The company’s suppliers have been selected based on very stringent criteria regarding quality, long-term durability, and ease of use. The products incorporate state-of-the-art technologies and equipment, a result of the work of specialized design and development departments. Among the partners are renowned companies such as: KOHLER, Bucher Municipal, Multihog, Riello, Swepac, Probst, Saint Gobain, Contec, Comet, Elsea, RCM, and Mastervac.
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Mission of Best Tools Company
We are a flexible, dynamic, and innovative company that develops and promotes new quality standards in the fields of safety/energy independence solutions and waste management/sanitation machinery/industrial cleaning.
- Energy: We are the trusted partner that provides consulting and solutions for safety and energy independence to support and ensure the continuity of businesses. We add value for our clients by identifying their expectations and needs, offering technical consulting, efficient project management, distribution and implementation, rental services, installation, and maintenance, all delivered with rigor and attention to detail.
- Environment: We are the trusted partner that provides consulting and comprehensive solutions for waste management, sanitation, and cleaning for companies and administrations. We are dedicated to creating and implementing innovative solutions for the sustainable development of communities across the country, actively contributing to the advancement of waste management, sanitation, and industrial cleaning sectors in Romania.
Visions of the Two Divisions
We aim to earn the respect, trust, and loyalty of our clients and partners by demonstrating our commitment to quality work and positively surprising them throughout the consulting process and in every interaction.
- Energy: Our goal is to be the first choice for clients seeking a reliable long-term partner that provides comprehensive solutions for safety and energy independence at a regional level. We aim for regional and international development, with an approach focused on availability, speed, quality, rigor, and excellent work.
- Environment: We aspire to be the first choice for clients (at the regional level) as a trusted partner offering consulting and comprehensive solutions for a cleaner environment. We aim to have a positive impact on people’s well-being, quality of life, and social impact.
Trust
We invest trust in both internal (colleagues) and external clients, demonstrating predictability. We build and develop high-quality, long-lasting relationships with internal and external partners. We continuously monitor feedback from both internal and external clients.
Integrity
We honor our promises and act responsibly. We demonstrate honesty and sincerity in internal and external relationships. We share the mission, vision, and values of Best Tools Company and do not make compromises.
Fairness
We act with transparency in our relationships with colleagues and clients. We develop relationships based on fairness and integrity with internal and external clients and all stakeholders of Best Tools Company.
Empathy
We place colleagues and clients/partners at the center of our concerns because we care about them. We invest time and attention in understanding their needs. We strive to exceed our clients’ expectations by positively surprising them in our interactions. We invest resources in implementing the best professional and managerial practices, as well as in internal and external collaboration.
Progress
We invest in progress by finding the right solutions for our clients’ needs and expectations. We demonstrate commitment, innovative spirit, and a desire for continuous improvement of personal skills. We create an innovative organizational environment aimed at delivering maximum results and satisfaction.
Quality Work
We show concern for well-done work by adding value to the solutions we offer our clients. We invest in the continuous improvement of our products and services. We invest in developing talent, professional training, and employee satisfaction, building a culture centered on rigor and quality work.
Services Offered
- Technical Support: Consulting, warranty assurance, documentation provision, online support, etc.
- Maintenance Contracts: Best Tools offers comprehensive maintenance contracts for all equipment, including periodic inspections and repairs in case of malfunctions.
- Training: With each delivery and equipment commissioning, we provide free training for the operating staff.
- Spare Parts: We keep a wide range of original spare parts, consumables, maintenance kits, etc., constantly in stock.
- Specialized Programs: Programs provided by manufacturers give us all the necessary information regarding preventive spare parts that need to be stocked.
- Fast Delivery: We deliver promptly to any area in Romania, directly to the end customer.
- Service Interventions: These can be performed either in our own service workshop, through mobile auto-laboratories, or via our nationwide network of dealers.
Special Projects
We provide consulting for projects, including equipment selection and sizing, as well as special conditions for financing, transport, installation, commissioning, training, and maintenance. These services apply to all projects across all the fields in which we operate.
Best Tools Company is a true project integrator. Clients receive not just the product but the entire project assembly.
After-sales services are one of our strong points. Warranties and maintenance contracts are strictly honored. To ensure this, we have established a service laboratory at our headquarters in Bucharest, equipped to facilitate interventions on all the machinery we distribute or produce. Additionally, Best Tools owns 15 mobile service laboratories that provide maintenance and service throughout the country. Best Tools technicians are professionals with excellent training. They are directly trained by suppliers and regularly participate in training sessions across Europe.